Frequently Asked Questions | Rubber Matting Direct
Got questions about rubber matting? We've got answers. If you can't find what you're looking for, call us on 01onal282 221222 or WhatsApp 07822 012977.
Delivery & Shipping
Do you offer free delivery?
Yes! We offer FREE UK delivery on all orders to mainland UK addresses. Orders placed before 2pm are usually dispatched same-day.
How long does delivery take?
Most orders arrive within 2-5 working days. Larger or custom orders may take slightly longer. We'll send you tracking details once dispatched.
Do you deliver to Scotland, Northern Ireland, or the Highlands?
Yes, we deliver across the whole UK. Remote areas may take an extra 1-2 days.
Products & Sizing
What thickness rubber matting do I need?
3-4mm: Light foot traffic, anti-fatigue, workbenches
6-12mm: Gyms, workshops, garages, moderate traffic
15-25mm: Heavy machinery, industrial, playgrounds, horse stables
Can I order custom sizes?
Yes! Many products can be cut to your exact requirements. Contact us on 01282 221222 for bespoke orders and quotes.
Is your rubber matting slip-resistant?
Yes, all our matting is slip-resistant. Products marked R11 meet the highest commercial standards and are suitable for wet, oily, and high-traffic areas. We supply NHS trusts, councils, and commercial kitchens.
Can rubber matting be used outdoors?
Yes! Our EPDM, grass mats, and recycled rubber products are UV-stable and weather-resistant - perfect for playgrounds, patios, walkways, and equestrian areas.
Gym & Fitness
What flooring is best for a home gym?
We recommend 12-18mm interlocking rubber tiles or gym mats. They protect your floor from weights, reduce noise, and provide cushioning. Our Classico and Durasof ranges are popular choices.
Do you supply commercial gyms?
Yes! We're trusted suppliers to PureGym, David Lloyd, Anytime Fitness, and independent gyms across the UK. Trade pricing available on bulk orders.
Orders & Returns
What is your returns policy?
We offer a 14-day returns policy. If you're not satisfied, contact us within 14 days for a full refund. Items must be unused and in original packaging.
Do you offer trade accounts?
Yes! We offer bulk pricing, dedicated account managers, and invoice terms for businesses ordering over £500. Contact us to set up a trade account.
Who do you supply?
We've been supplying UK businesses since 2009 including NHS trusts, local councils, schools, universities, national gym chains, and thousands of tradespeople.
Contact Us
Phone: 01282 221222
WhatsApp: 07822 012977
Email: sales@rubbermatting-direct.co.uk
Hours: Monday-Friday 9am-5pm